Privacy Policy

1. Introduction

Welcome to hiu88's Privacy Policy. This document explains how hiu88 ("we," "us," "our," or "the Company") collects, uses, stores, shares, and protects your personal information when you access and use our online gaming platform located at hiu88.cam (the "Platform" or "Services"). We are committed to safeguarding your privacy and ensuring that your personal data is handled in accordance with applicable data protection laws and regulations in Indonesia.

By creating an account, accessing our Platform, or using any of our Services, you acknowledge that you have read, understood, and consent to the data practices described in this Privacy Policy. If you do not agree with any aspect of this Privacy Policy, you must immediately discontinue use of our Services and close your account.

This Privacy Policy should be read in conjunction with our Terms and Conditions and Responsible Gaming Policy, which are incorporated herein by reference. hiu88 reserves the right to modify, update, or revise this Privacy Policy at any time. Any changes will be effective immediately upon posting to the Platform. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

2. Information We Collect

To provide you with a secure, personalized, and compliant gaming experience, hiu88 collects various categories of personal information. The specific data we collect depends on how you interact with our Platform and Services.

2.1 Information You Provide Directly

When you register an account or use our Services, you voluntarily provide us with personal information, including:

• Account Registration Data: Full legal name, date of birth, gender, email address, telephone number (including mobile number), residential address, username, and password.
• Identity Verification Documents (KYC): Copies of your Indonesian National Identity Card (KTP), proof of address (utility bill, bank statement, or government correspondence dated within the last three months), selfie photographs holding your ID, and any additional documentation required for enhanced due diligence or compliance purposes.
• Payment Information: Bank account details (bank name, account number, account holder name), e-wallet account information (OVO, DANA, GoPay, ShopeePay, LinkAja account identifiers), transaction history, deposit and withdrawal records, and payment method verification documents.
• Communications: Content of messages sent through live chat, email correspondence with customer support, feedback forms, survey responses, and any other communications you initiate with hiu88.
• Responsible Gaming Preferences: Self-imposed deposit limits, loss limits, session time limits, self-exclusion requests, reality check settings, and responses to self-assessment questionnaires.

2.2 Information Collected Automatically

When you access and use our Platform, we automatically collect certain technical and usage information through cookies, web beacons, log files, and similar tracking technologies:

• Device Information: Device type (desktop, mobile, tablet), operating system and version, browser type and version, screen resolution, device identifiers (IMEI, MAC address, device ID), and mobile network information.
• Connection Data: IP address, geographic location (country, region, city derived from IP address), internet service provider (ISP), connection type, and access times.
• Usage Data: Pages viewed, time spent on each page, clickstream data, navigation paths, features used, games played, bet history, win/loss records, search queries, referring/exit pages, and interaction with promotional offers.
• Performance Data: Platform performance metrics, error reports, crash logs, loading times, and technical diagnostics to help us improve service quality.

2.3 Information from Third Parties

In certain circumstances, we may receive information about you from third-party sources, including:

• Payment Processors: Transaction verification, fraud detection signals, and payment status updates from banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, Bank Permata) and e-wallet providers (OVO, DANA, GoPay).
• Identity Verification Services: Results from third-party identity verification, age verification, and fraud prevention services used to comply with regulatory requirements and protect against account fraud.
• Game Providers: Gameplay data, game session information, and RTP statistics from licensed game providers (Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, and others) whose games are available on our Platform.
• Marketing Partners: Referral source information and attribution data if you access hiu88 through an affiliate or marketing partner (subject to your consent where required by law).

3. How We Use Your Information

hiu88 processes your personal information for the following legitimate business purposes, all of which are necessary for providing, improving, and securing our Services:

3.1 Service Delivery and Account Management

• Creating and maintaining your account on the hiu88 platform
• Authenticating your identity and verifying your eligibility to use our Services
• Processing deposits, withdrawals, and other financial transactions
• Enabling you to place bets, play games, and participate in promotions
• Managing your account settings, preferences, and responsible gaming limits
• Providing customer support and responding to your inquiries
• Sending you essential service communications (account notifications, transaction confirmations, security alerts)

3.2 Legal and Regulatory Compliance

• Verifying your age to ensure you are 21 years or older, as required by Indonesian law
• Conducting Know Your Customer (KYC) and Anti-Money Laundering (AML) checks
• Preventing, detecting, and investigating fraud, money laundering, collusion, and other illegal activities
• Complying with applicable gaming regulations, data protection laws, and court orders
• Maintaining records for audit and regulatory reporting purposes
• Cooperating with law enforcement and regulatory authorities when legally required

3.3 Platform Improvement and Personalization

• Analyzing usage patterns to improve Platform functionality, stability, and user experience
• Personalizing content, game recommendations, and promotional offers based on your preferences and gaming history
• Conducting market research, surveys, and data analytics to understand player behavior
• Testing new features, products, and services before full deployment
• Optimizing Platform performance, loading times, and mobile responsiveness

3.4 Marketing and Promotions

• Sending you promotional emails, SMS messages, and push notifications about bonuses, tournaments, and special offers (subject to your consent and opt-out preferences)
• Displaying targeted advertising and personalized promotions on the Platform
• Measuring the effectiveness of marketing campaigns and promotional offers
• Managing loyalty programs, VIP tiers, and reward schemes

3.5 Security and Fraud Prevention

• Monitoring account activity for suspicious behavior, unauthorized access, and security threats
• Detecting and preventing bonus abuse, multiple accounts, and collusion between players
• Protecting the integrity of games and betting markets
• Implementing risk management measures and responsible gaming safeguards
• Investigating complaints, disputes, and Terms of Service violations

4. How We Share Your Information

hiu88 does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information with the following categories of recipients in specific circumstances:

4.1 Service Providers and Business Partners

We engage trusted third-party service providers to perform functions on our behalf, including:

• Payment Processors: Banks (BCA, BRI, BNI, Mandiri) and e-wallet providers (OVO, DANA, GoPay) to process deposits and withdrawals
• Game Providers: Licensed software providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, Spribe) to deliver casino games and sports betting markets
• Identity Verification Services: Third-party KYC and AML compliance providers to verify your identity and conduct fraud screening
• Cloud Hosting Providers: Infrastructure and data storage services to host our Platform and secure your information
• Customer Support Tools: Live chat, email management, and customer service platforms to assist you efficiently
• Analytics and Marketing Platforms: Tools to analyze usage patterns, measure marketing effectiveness, and personalize your experience

All service providers are contractually bound to handle your information securely and only for the specific purposes we authorize. They are prohibited from using your data for their own purposes.

4.2 Legal and Regulatory Authorities

We may disclose your information to government authorities, law enforcement agencies, regulatory bodies, or courts when required by law or when we believe disclosure is necessary to:

• Comply with legal obligations, court orders, subpoenas, or regulatory requests
• Enforce our Terms and Conditions and investigate suspected violations
• Protect the rights, property, or safety of hiu88, our users, or the public
• Detect, prevent, or address fraud, security breaches, or technical issues
• Cooperate with anti-money laundering (AML) investigations and reports

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity or successor organization. You will be notified of any such change via email or prominent notice on our Platform.

4.4 With Your Consent

We may share your information with other third parties when you have provided explicit consent for us to do so, such as when you authorize us to share your data with a specific partner or participate in a co-branded promotion.

5. Data Security Measures

hiu88 takes the security of your personal information extremely seriously. We implement comprehensive technical, administrative, and physical security measures to protect your data from unauthorized access, disclosure, alteration, or destruction:

• Encryption: All sensitive data transmissions between your device and our servers are protected using industry-standard 256-bit SSL (Secure Socket Layer) encryption, the same technology used by major banks.
• Secure Data Storage: Personal information is stored on secure servers with restricted access, located in data centers with advanced physical security controls including 24/7 monitoring, biometric access controls, and redundant backup systems.
• Access Controls: Access to personal information is limited to authorized personnel who require it to perform their job functions. All employees with access to personal data are bound by confidentiality obligations.
• Regular Security Audits: We conduct regular security assessments, penetration testing, and vulnerability scans to identify and address potential security weaknesses.
• Secure Authentication: Account access is protected by password authentication, and we encourage users to create strong, unique passwords. We monitor for suspicious login activity and unauthorized access attempts.
• Data Minimization: We only collect and retain personal information that is necessary for the purposes outlined in this Privacy Policy.

While we employ robust security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we commit to notifying you promptly in the event of any data breach that may affect your personal information, in accordance with applicable data protection laws.

6. Your Privacy Rights

Under applicable data protection laws, you have certain rights regarding your personal information. hiu88 respects these rights and provides mechanisms for you to exercise them:

6.1 Right to Access

You have the right to request a copy of the personal information we hold about you. You can access most of your account information directly through your account dashboard. For additional information or a complete data export, contact our support team.

6.2 Right to Rectification

If any of your personal information is inaccurate or incomplete, you have the right to request correction. You can update most information directly in your account settings, or contact support for assistance with information that cannot be self-updated.

6.3 Right to Erasure

You may request deletion of your personal information in certain circumstances. However, we may be legally required to retain certain information for compliance, regulatory, or legal purposes (such as transaction records and KYC documentation) even after account closure.

6.4 Right to Restrict Processing

You may request that we restrict the processing of your personal information in specific situations, such as while we verify the accuracy of disputed data or assess your request for erasure.

6.5 Right to Object

You have the right to object to processing of your personal information for direct marketing purposes at any time. You can opt out of promotional communications by clicking the unsubscribe link in marketing emails or adjusting your notification preferences in your account settings.

6.6 Right to Data Portability

Where technically feasible, you have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another service provider.

To exercise any of these rights, please contact our Data Protection Officer at [email protected] with your request. We will respond to all legitimate requests within 30 days, and may require verification of your identity before processing your request.

7. Data Retention

hiu88 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specific retention periods include:

• Active Accounts: Personal information associated with active accounts is retained for the duration of your relationship with hiu88.
• Closed Accounts: After account closure, we retain certain information for up to 7 years to comply with Indonesian financial regulations, tax laws, and anti-money laundering requirements.
• Transaction Records: Financial transaction records, including deposits, withdrawals, bets, and wins, are retained for at least 5 years for accounting, audit, and regulatory compliance purposes.
• KYC Documents: Identity verification documents are retained for 7 years after account closure or the end of the business relationship, as required by AML regulations.
• Communications: Customer support communications and correspondence are typically retained for 3 years for quality assurance and dispute resolution purposes.
• Marketing Data: If you opt out of marketing communications, we retain a record of your opt-out preference indefinitely to ensure we do not contact you again.

After the applicable retention period expires, personal information is securely deleted or anonymized so that it can no longer be associated with you.

8. Cookies and Tracking Technologies

hiu88 uses cookies, web beacons, and similar tracking technologies to enhance your experience on our Platform, analyze usage patterns, and deliver personalized content and advertisements. Cookies are small text files stored on your device that allow us to recognize you and remember your preferences.

We use the following types of cookies:

• Essential Cookies: Required for the Platform to function properly, including authentication, security, and load balancing. These cookies cannot be disabled.
• Performance Cookies: Collect anonymous information about how you use our Platform to help us improve performance and user experience.
• Functional Cookies: Remember your preferences (language, region, display settings) to provide enhanced, personalized features.
• Marketing Cookies: Track your browsing activity to deliver targeted advertisements and measure campaign effectiveness. These cookies are only set with your consent.

You can manage cookie preferences through your browser settings. However, disabling certain cookies may limit your ability to use some features of the Platform. By continuing to use hiu88, you consent to our use of cookies as described in this Privacy Policy.

9. Third-Party Links

Our Platform may contain links to third-party websites, services, or applications (such as payment processors or game providers). hiu88 is not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit. This Privacy Policy applies only to information collected by hiu88 through our own Platform and Services.

10. Children's Privacy

hiu88's Services are strictly intended for individuals who are 21 years of age or older. We do not knowingly collect personal information from anyone under the age of 21. If we become aware that we have inadvertently collected personal information from someone under 21, we will take immediate steps to delete that information and close the associated account. If you believe we have collected information from a minor, please contact us immediately at [email protected].

11. International Data Transfers

Your personal information may be transferred to, stored, and processed in countries outside of Indonesia where our service providers, servers, or business partners are located. These countries may have data protection laws that differ from Indonesian laws. When we transfer your information internationally, we implement appropriate safeguards to ensure your data receives an adequate level of protection, including contractual data protection clauses and compliance with applicable data transfer regulations.

12. Changes to This Privacy Policy

hiu88 reserves the right to update, modify, or revise this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. We will notify you of significant changes by posting a prominent notice on the Platform or sending you an email notification. The "Last Updated" date at the top of this policy indicates when the most recent revisions were made. Your continued use of our Services after any modifications constitutes your acceptance of the updated Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer:

• Email: [email protected]
• Subject Line: "Privacy Policy Inquiry" or "Data Protection Request"
• Live Chat: Available 24/7 through your account dashboard

We are committed to addressing your privacy concerns promptly and will respond to all legitimate inquiries within 30 days. For data subject rights requests (access, rectification, erasure), we may require verification of your identity before processing your request to ensure the security of your personal information.